Privacy Policy

Sydney Diesel Centre & Melbourne Diesel Systems

Last Updated: 8 April 2026

Sandanhel Pty Ltd (“we”, “us”, “our”) operates the online store and related services under the brands Sydney Diesel Centre and Melbourne Diesel Systems (together referred to as the “Store”).

We are committed to protecting your privacy and handling your personal information in an open, transparent, and secure manner in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our Shopifyhosted online store, contact us, or otherwise interact with our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect personal information that you voluntarily provide, including when you:

  • Place an order through our online store
  • Create a customer account
  • Contact us via email, phone, website forms, or SMS
  • Subscribe to marketing communications
  • Make enquiries via Podium

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase history
  • Enquiry and correspondence details

1.2 Transactional & Payment Information

When you make a purchase:

  • Payments are processed securely via Shopify Payments and/or other authorised third party payment gateways.
  • We do not store your full credit card details.
  • Payment providers may collect payment data to process your transaction, conduct fraud prevention checks, and meet legal obligations.

1.3 Automatically Collected Information

When you browse or interact with our store, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages viewed and interactions with the website
  • Date and time of access

This information is used for website functionality, analytics, performance monitoring, and security purposes.

1.4 Cookies & Tracking Technologies

Our store uses cookies and similar technologies to operate and improve your experience.

These include:

  • Essential cookies
    Required for core functionality such as shopping cart, checkout, and customer login features (including Shopify cookies).
  • Analytics cookies
    Used to understand how visitors interact with our site (e.g. Google Analytics).
  • Advertising cookies
    Used by platforms such as Meta (Facebook) and Google to show relevant advertising.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage customer accounts
  • Respond to enquiries and support requests
  • Communicate transactional updates (order confirmations, shipping notifications)
  • Send marketing communications where you have provided consent
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Meet legal and regulatory obligations

3. Marketing Communications

3.1 Email Marketing

We use ActiveCampaign to manage our email communications.

  • Transactional emails (order confirmations, shipping notices) are sent automatically and cannot be opted out of.
  • Marketing emails are only sent where you have opted in.
  • You may unsubscribe from marketing emails at any time using the link included in our emails.

3.2 SMS Communications

We use Podium to manage SMS enquiries and customer communication.

  • SMS messages are generally sent in response to your enquiries or service interactions.
  • Marketing SMS communications will only be sent where permitted by law and with your consent.
  • You may opt out of SMS marketing at any time by following the instructions provided in the message or contacting us directly.

4. How We Share Personal Information

We only share personal information where necessary to operate our business, including with:

  • Shopify Inc. (our ecommerce platform provider)
  • Payment gateways and fraud prevention services
  • Shipping, freight, and logistics providers
  • Email and SMS communication platforms (ActiveCampaign and Podium)
  • Analytics and advertising providers (e.g. Google, Meta)
  • Professional advisers (legal, accounting) where required
  • Government or regulatory authorities where legally required

All third parties we work with are required to handle personal information securely and only for authorised purposes.

5. Shopify Hosting & CrossBorder Data Transfers

Our online store is hosted by Shopify Inc.

Your personal information is stored through Shopify’s secure data storage, databases, and applications. Shopify may process and store information in locations outside Australia, including Canada and the United States.

By using our store, you consent to the transfer and processing of your information outside Australia in accordance with this Privacy Policy.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy
  • Meet legal, accounting, or regulatory requirements
  • Resolve disputes and enforce our terms

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

7. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, loss, or disclosure.

Access to personal information is restricted to authorised personnel and service providers who require it to perform their duties and who are subject to confidentiality obligations.

8. Accessing & Correcting Your Information

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

We may need to verify your identity before processing requests. We may refuse access in limited circumstances permitted by law.

9. Links to Other Websites

Our website may contain links to thirdparty sites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes may be communicated via email or website notice.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Sydney Diesel Centre Pty Ltd
📧 info@sydneydieselcentre.com.au
🌐 https://sydney-diesel-centre.myshopify.com/pages/contact