Returns, Warranties & Claims

Returns

• All returns require prior approval.
• Items must be returned unused, in original condition and packaging.
• Approved returns may be subject to a 10% restocking fee.
• No returns will be accepted after 30 days from the invoice date.
• Special order or specially procured items are non‑returnable and not eligible for credit.

Warranty

• All warranty claims are subject to the original manufacturer’s terms and conditions.
• We provide a 6‑month warranty on workmanship where applicable.
• Warranty does not cover normal wear and tear, misuse, incorrect installation, or failure caused by external factors.

Liability

• To the extent permitted by law, we are not liable for downtime, labour costs, towing costs, or loss of income resulting from parts failure or service delays.

Core Returns

• Cores must be returned within 30 days of the invoice date to be eligible for a refund.
• Cores must be returned in a repairable condition.
• No core refunds will be issued for cores returned after 30 days.

Australian Consumer Law

• Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.